Proficiency in ticket management systems and good documentation practices.
Strong technical knowledge in photovoltaic systems, inverters, and power electronics is a plus.

Excellent communication skills in Spanish and English (Portuguese is a plus).
A proactive, responsible, and growth-oriented mindset—aligned with Huawei’s core values.
Willingness to work under pressure and commit to continuous improvement.

What You’ll DoManage and resolve post-sales service requests related to Solar PV, Smart PV, Inverters, and Data Center solutions.
Create and manage technical support tickets with accuracy, completeness, and timeliness, following internal SLA and communication guidelines.
Provide remote troubleshooting, commissioning support, and on-site escalation coordination when necessary.
Collaborate with Spare Parts, CCR, PSE, and Smart PV teams to ensure prompt and holistic support.
Deliver clear and professional communication to customers, ensuring alignment with our Customer Satisfaction Manual and service values.
Assist in the preparation of technical summaries and reporting for internal and customer use.
Follow cybersecurity, safety, and documentation protocols as trained.
Participate in regular training programs to enhance technical skills and service quality.